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Products in brand new, unopened condition with full original packaging may be returned for a full refund for any reason within 14 days of the date the item was delivered to the designated shipping address.
We will replace your product if the original item had a manufacturing defect within 14 days of the date the item was delivered to the designated shipping address.
Please contact email@example.com first for detailed guidance on return and exchange. Once the returned item arrives back in the XGIMI warehouse for inspection, we will start the refund or exchange process.
Please make your selection carefully as we are unable to accept this product for refund or exchange if you simply change your mind or if you made an incorrect purchase. This product is covered by the Customer Charter and comes with guarantees that cannot be excluded under the Australian Consumer Law. This product also comes with a manufacturer warranty.
XGIMI shall have the right to reject the return if the product does not meet the above requirements. For purchases not made directly on XGIMI’s official website, please contact retailers or platforms to refund or exchange.
XGIMI warrants the XGIMI brand hardware product purchased on the XGIMI official website against defects in materials and quality under regular use for a period of ONE (1) YEAR from the date of the end-user purchase. If you have any questions about claiming your warranty, please contact us at firstname.lastname@example.org.
Buyer in the following situations will cover shipping costs: